Browse the Conditions Before Access
Our Terms & Conditions define who may access the account, how account details must remain accurate, and how we handle requests involving wallet status or account closure. Access is available where local law permits, so your location and eligibility can affect access. We may ask for
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phone verification before account access and may pause a request while account details or payment ownership are checked. DANA, OVO, GoPay and QRIS appear as payment context only; the terms still require you to use a payment route held in your own name. Bank transfer and
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virtual account steps must match the account record. You can use the support route to ask which condition applies to a particular account event.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.